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My Account - Terms & Conditions
1. These terms and conditions apply
These terms and conditions apply to your access to and use of My Account. By clicking the '[I have read and understood the My Account terms of use]' checkbox or otherwise using or attempting to use My Account, you confirm you have read and understood and accept and agree to all of these terms and conditions, without alteration or exception. If you do not accept these terms and conditions, do not click the '[I have read and understood the My Account terms of use]' checkbox or otherwise use or attempt to use My Account.
These terms and conditions apply separately and in addition to the terms of your Supply Agreements and our General Website Use Terms and do not vary, waive or replace any of those terms in any way. In the event of any inconsistency between these terms and conditions and any of those other terms, these terms and conditions prevail to the extent of the inconsistency as regards your access to or use of My Account.
Subject to clauses 9 and 13, no other terms apply to your access to or use of My Account.
Acceptance by you of these terms and conditions binds you and anyone acting for you or on your behalf (including, but not limited to, any of your employees, officers and agents) to comply with these terms and conditions.
2. Read carefully
You should read these terms and conditions carefully and obtain such independent advice as you require in relation to them.
In the terms and conditions:
'Australian Consumer Law' means the Australian Consumer Law which is schedule 2 to the Competition and Consumer Act 2010 (Cth) as in force as a law of the Commonwealth under that Act, and as in force as a law of Western Australia under the Fair Trading Act 2010 (WA);
'Consumer' has the same meaning as in the Australian Consumer Law;
'General Website Use Terms' means Synergy's published terms and conditions for use of the Website, as amended or replaced from time to time (including but not limited to the Privacy Policy and Website Disclaimer), a copy of which can be obtained from our websiteor on request from our customer contact centre [13 13 53];
'My Account' means Synergy's My Account web-based online account services tool, accessed via the Website;
'Privacy Policy' means Synergy's published privacy policy as amended or replaced from time to time, which includes the steps taken by us to maintain customer confidentiality, the current version of which is available on the Website or on request from our customer contact centre [13 13 53];
'Supply Agreements' means all and any agreements and arrangements you have with Synergy from time to time for or in relation to the supply by Synergy of any electricity, gas or other goods or services to you and your payment for them (including but not limited to any agreed direct debit, instalment or other payment plan or arrangement);
'Website Disclaimer' means Synergy's published disclaimer for use of the Website, as amended or replaced from time to time, the current version of which is available by clicking hereor the 'Disclaimer' link on the website, or on request from our customer contact centre [13 13 53];
"we", "our" or "us" means Synergy;
"you" or "your" means the person who accepts these terms and conditions;
'Website' means Synergy's internet website located at www.synergy.net.au, as altered or replaced from time to time.
Headings used in these terms and conditions are not representations and do not form part of any agreement.
3.Your privacy
Unless we are permitted to do otherwise under these terms and conditions or another agreement or arrangement we have with you, we will take reasonable steps to protect any confidential information concerning you or your affairs that is transmitted or otherwise made available to us through or relating to your use of My Account or the Website, consistent with our Privacy Policy and our statutory and contractual obligations. But, subject to clause 13, we will not otherwise be liable in any way for any unauthorised access to or use of that information.
4. Secure sections
My Account and certain information contained in the Website are provided for, and may only be accessed by, our current electricity customers who have registered for use of My Account.
5.User identification and password
You must select a unique user identification and password, which we will use to identify you when you transact business with us via My Account.
You must use your unique user identification and password to:
Access and use My Account; and
Enable us to identify you.
6. Password security
You must keep your unique user identification and password and any record of them secret, secure and protected. You must not disclose your unique user identification and/or password to any third party or use your user identification and/or password for any unauthorised purpose.
Without limiting your obligations above:
you must only keep one record of your user identification and password;
you must keep your record of the user identification, password, account number and confidential identification details you have provided separate and apart from each other;
do not tell any unauthorised person your user identification and/or password;
do not allow any unauthorised person to read and/or watch you enter, or hear your user identification and/or password; and
you must notify us as soon as possible [on 13 13 53] if you become aware of unauthorised access to or use of your user identification, password or other confidential identifying code, or of the loss or theft of a record of any of your user identification and password, or if you suspect that your user identification and/or password have become known to any unauthorised person.
7. Your information
All information provided by you for or in relation to making use of My Account or the Website or of any information, services or material provided by My Account or the Website must be accurate, complete and not misleading. You must immediately update this information if it changes.
If any of your information is incomplete, inaccurate or misleading, we may deny you access to My Account or the Website or both.
8. Checking account records
You should check your energy account records and bank account records carefully to reconcile them and promptly report to us as soon as you become aware of any errors, transactions that you did not authorise, or you think may have been made by someone else without your permission.
9. Terms and conditions may change
The only terms and conditions which are binding upon us in relation to your access to or use of My Account are:
those set out in or expressly incorporated by these terms and conditions; and
those which are imposed by law and which may not be lawfully excluded.
We may amend or replace these terms and conditions or My Account, in whole or in part, at any time. If we do, we will give you at least 14 days notice of the change through any one or more of the following means (at our discretion): My Account, the Website, in press advertisemen

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just signed into my account and this popped up, call centredoesn'tknow what it is,
Please give one of our team a call on 789 from your Virgin Mobile phone or 0345 6000 789* from any other phone and we'll do our best to help
*Please note standard charges apply. Please check with your network operator for rates. Please quote ref: CPF
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just signed into my account and this popped up, call centre doesn't know what it is, Please give one of our team a call on 789 from your - 4755870

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alert on my account cpf - Virgin Media Community - 4755870

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April 3, 2021, 6:02am
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From class work to grocery shopping and bank deposits to holiday gatherings, many of lifes most common in-person errands and events have moved online.
Its been more than a year since the COVID-19 pandemic prompted Clark Public Utilities to close its customer service offices. Although the utilitys customer service representatives cant welcome you with a bright smile in the lobby, theyre still just one phone call or email away and ready to offer you the same quality service youve come to expect  24 hours a day seven days a week  just call 360-992-3000 or email mailbox@clarkpud.com
But if you want a more convenient way to manage your utility account, gain a deeper understanding of your homes energy use, or sign up for account notifications, consider registering for MyAccount  the Clark Public Utilities customer service portal, at clarkpublicutilities.com. Its an easy to use, easy to understand tool that enables users to sign up for text and email notifications and manage their accounts with confidence. MyAccount is secure, convenient and designed to work on computers, smartphones or tablets.
You dont have to be a computer wiz to enjoy MyAccount. Its designed for people of all ages and abilities to use with confidence. Plus, if you ever get stuck  whether its registering for the service or at any point while using it  a Clark Public Utilities customer service representative is always available to walk you through it and get the solutions you need.
MyAccounts flexibility and versatility puts you in charge of your utility account. Many customers love the simplicity and convenience MyAccount brings to paying their utility bills. They no longer have to write a check, hunt for stamps or make an in-person visit to one of the utility offices. With MyAccount they can sign up for text or email notifications to alert them to upcoming bills, have those bills emailed to them through paperless billing, and make payments automatically though AutoPay.
The tool can also alert them when a new bill has been generated, send payment reminders, processed payment notifications and send updates on outages and restorations.
In MyAccount, customers can make budgeting for monthly expenses more predictable by signing up for EqualPay. When you sign up, the utility will estimate your annual bill based on your past energy use, and divide that amount into equal monthly payments. Youll never pay for more than you use.
Whether youre moving, adding a person to your account, or changing phone numbers, you can update contact information and grant or restrict account access to another person at any time.
You can also gain access to the latest utility news and information with quick access to a digital version of Currents, the Clark Public Utilities customer newsletter.
Customers can also take control of their home energy consumption with MyAccount. They can monitor their homes long-term energy use month-to-month and year-to-year to better understand how household and lifestyle changes have affected their usage.
With MyAccounts home energy calculator, users create a profile of their account by answering a few basic questions about their home, which the system combines with usage information from the utility. Customers are then presented with a detailed analysis of a households energy usage and several suggested ways to reduce their utility bills it without sacrificing comfort or convenience.
To start your MyAccount registration, simply visit clarkpublicutilities.com
Energy Adviser is written by Clark Public Utilities. Send questions to ecod@clarkpud.com or to Energy Adviser, c/o Clark Public Utilities, P.O. Box 8900, Vancouver, WA 98668.
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From class work to grocery shopping and bank deposits to holiday gatherings, many of lifes most common in-person errands and events have moved online.

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800,000 People Locked Out of CRA MyAccount Following Security Breach
Mar 16, 2021 6:55 AM
(Photo: Flickr @Obert Madondo)
Some 800,000 people have been locked out of their MyAccount service with the Canada Revenue Agency after the government agency revealed on Friday that usernames and passwords may have been accessed by unauthorised third parties.
Local chartered professional accountant Doug Kirby says its the second such incident in just a few weeks.
Less than a month ago the CRA locked out 100,000 people, resulting in absolute chaos. He says it took days and days and days to get through to CRA to talk to somebody to try to get you out of that problem.
Those 800,000 people may have issues with their taxes, but things get even more complicated for those applying for government programs through CRA.
Kirby advises anyone affected by the situation to get hustling to get it rectified. He also advises people to change their passwords and usernames if necessary.
CRA discovered the usernames and passwords for sale on the dark web, and locked the accounts as a protection. However, Kirby warns, if you use the same username and password for your banking for instance, then theyre also compromised.

Some 800,000 people have been locked out of their MyAccount service with the Canada Revenue Agency after the g...

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800,000 People Locked Out of CRA MyAccount Following Security Breach | VOCM

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